Frequently Asked Questions

1. How long does shipping take?

Orders are processed within 24–48 hours.
Delivery within Belgium and The Netherlands typically takes 3–5 business days.

You will receive a tracking number as soon as your order has been shipped.

2. Is shipping free?

We offer free shipping on orders that meet the minimum threshold displayed at checkout.
Any applicable shipping fees will be clearly shown before payment.

3. How long does the battery last?

Hydrela Pro™ provides up to 7 days of battery life on a single charge, depending on usage.

Charging is quick and convenient via USB.

4. Does the bottle work without the app?

No. The LED reminder system doesn't works independently.

However, the mobile app unlocks full hydration tracking, reminders, and personalized insights.

5. Is the bottle waterproof?

Yes. Hydrela Pro™ is fully sealed and designed for daily use, including gym sessions and outdoor activities.

6. What is your return policy?

We offer a 30-Day Satisfaction Guarantee.

If you are not completely satisfied with your purchase, you may return the product within 30 days of delivery.

Please refer to our Returns & Refund Policy for full details.

7. Is payment secure?

All payments are processed through encrypted and secure payment gateways.

We do not store your payment information.

8. How can I contact customer support?

You can reach us at:

Megamarketonline@hotmail.com

Our team responds within 24 hours.