Shipping Policy

At Hydrela, we prioritize efficiency, precision, and transparency. Every order is handled with care to ensure your product arrives safely and on time.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Orders are processed Monday through Friday, excluding holidays.

Estimated Delivery Times

Delivery times vary depending on your location:

• Europe: 5–10 business days
• United Kingdom: 5–10 business days
• United States: 7–12 business days
• International: 7–15 business days

Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, or peak seasonal demand.

Shipping Costs

Shipping costs are calculated at checkout.

We may offer free shipping promotions from time to time. These will be clearly indicated on our website.

Customs & Import Duties

For international orders, customs duties or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Hydrela is not responsible for delays caused by customs clearance processes.

Address Accuracy

Customers are responsible for providing accurate shipping information. Hydrela is not liable for lost shipments due to incorrect or incomplete addresses provided at checkout.

Tracking Your Order

Once shipped, you can track your order using the tracking link sent via email. If you experience any issues with tracking, our support team is available to assist you.